Our Policies

At WESTROM SYNERGY LIMITED, we believe a good company’s policy is an integral part of efficient and profitable business management. Therefore we have a formal and well structured company policy, outlining our organization's commitment/plan to protect people (employees, customers, public) from harm in the workplace, detailing our general approach and specific roles/responsibilities (both for staff and management staff), and procedures (risk assessment, training, emergency plans) to manage hazards and promote a safe environment, essential for preventing accidents and fostering a positive safety culture.

The key Features of our Company Policy are:

HEALTH SAFETY & ENVIRONMENT (HSE) POLICY

Because we believe a good HSE policy is an integral part of efficient and profitable business management, we ensure the health, safety and security of our employees, clients and the environment in which we operate in; noting that the environment is fundamental for our company’s existence. We recognize the importance of health and safety of persons and properties involved directly or indirectly in our operations. Thus, we embrace our responsibilities throughout our business activities and seek to adopt the highest environmental standards. These standards comprise all the products, materials and services we supply to customers, working conditions for employees and relationship with the communities in which we operate.

QUALITY ASSURANCE + QUALITY CONTROL (QA + QC) POLICY

This policy outlines our organization's commitment to delivering high-quality products/services by integrating proactive process management (QA) to prevent defects and reactive product testing (QC) to identify and correct them, ensuring customer satisfaction, regulatory compliance, and continuous improvement through systematic procedures, training, and audits for all personnel and operations.

Key Components of Our QA/QC Policy are:

Quality Assurance (QA) (Process-Oriented):

  • Objective: Prevent defects by designing quality into processes.
  • Activities: Defining standard operating procedures (SOPs), documentation, training, process design, and continuous improvement programs.
  • Focus: Proactive, systematic approach.

Quality Control (QC) (Product-Oriented):

  • Objective: Identify defects in finished products or services.
  • Activities: Inspection, testing, data verification, and corrective actions.
  • Focus: Reactive, identifying issues after they occur.

Management Commitment:
Leadership's dedication to quality standards, compliance, and resource allocation for quality initiatives.

Employee Responsibility:
Ensuring all staff understand and adhere to quality procedures, fostering a culture of quality ownership.

Procedures & Documentation:
Detailed plans for specific activities, including data checks, peer reviews, audits, and archiving.

Continuous Improvement:
Using feedback from QC findings (like non-conformances) to trigger QA reviews (Corrective & Preventive Actions - CAPA) to update processes and prevent recurrence.

COMMUNITY RELATIONS POLICY

It is our policy, at Westrom Synergy Limited, to establish good relationship with the communities where we operate. Our Community Relations Policy is a formal commitment by our organization to build and maintain positive, mutually beneficial relationships with the local communities where we operate, focusing on transparent dialogue, respecting local needs, ensuring fair practices, and contributing to socio-economic development through engagement, investment, and local hiring.

Key elements of our Community Relations Policy include open communication, community participation, managing social impacts, promoting local economic growth, and resolving conflicts constructively.

By our Community Relations Policy, we focus on the prevention of all types of conflict by identifying them ahead of time, also, taking cognizance of all potential conflict factors in the host communities and fashion a lasting solution without reservation. The approach employed in achieving this include, consultation, enhance participation, homage and contingent programs.

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